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Re: Cannot Search, Getting a Runtime Error

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1. Do you have anything in knowledge yet?

 

2. Have you built your knowledge yet?

 

3. When in the Service Desk Configuration Center and editing a "Configured Application" (will need to repeat for all), the "Free text search index path" needs to point to the folder on your server where knowledge is built.  I shared the folder "C:\ProgramData\LANDesk\ServiceDesk\Myframework.withKnowledge" as KI and then used "\\servername\KI" as the path.

 

Depending on the version of Service Desk you are using, the location of the frameworks may be different so review the documentation.

 

#3 is the most common issue I have seen but since your new there may be nothing to link to yet so #1 and #2 need checking.


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