Re: VIP Users in Request Process
I totally forgot that the change would only affect NEW user records - that's what I was missing. Thank you! You speaking on the SQL script for old users set the light-bulb off! Haha I will blame it...
View ArticleRe: Customers Parent/Child Relationship
can i create a separate customize window or whole process for customer A and its sub customers AA.
View ArticleRe: Mobile web desk logon failed
It works on ipads, android and iphone 5's but not on 4's. 4's get the webdesk page. I may just list 4's as not supported in the IS dept.. UPDATEIt is now working on 4's too.
View ArticleRe: Customers Parent/Child Relationship
If you are trying to set up a multi-tenanted environment in LD, that will be pretty hard to do as there are some things that are shared. e.g. you cannot have two response levels called A for customer...
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Re: Customers Parent/Child Relationship
thanks for detailed , can i contact you via phone that's make things more clear to me . You contact No required. Thank You
View ArticleRe: Raise User access to incidents restricted by data partition
I'm glad it helped. If you are using a category as the partitioning attribute you are going to need to allocate that to the end user. Partitioning really does lock people out of they do not have the key
View ArticleRe: Colour coding the History column
I think there are some ERs to vote for which would allow you to change the contents of the audit trail, so I'd suggest you vote for any of those and add an appropriate comment about colour
View ArticleRe: Has anyone moved Helpdesk 7.0 from W2003 to W2008?
I'd virtualise it if that is an option - a whole lot less pain. I've taken old HD versions to the current shipping version and run them against slightly non-supported Dbs and it works OK. But if you...
View ArticleHas anybody out there got an example triage process utilising the call...
Currently our Service Desk are struggling to identify if a caller is making a request or a fault and so end up starting an Incident and then having to copy and past information into a request form. So...
View ArticleRe: Lenovo driver updates
As far as I know there aren't logs explaining what happens to the zip file.I still think the issue starts downloading the zip file, you can try to look at your IIS log, (maybe local system account...
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Re: Advice required on calculation
I solved this issue of multiple conditions on collections as follows.Hope someone finds this useful, in any case good reference for me when I put into Production!The first notification is OOTB, then I...
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Re: Has anybody out there got an example triage process utilising the call...
We are currently looking at this and have design something in the call domain, which can be used by analysts or end users. We capture all the standard information like name, customer, e-mail contact...
View ArticleRe: Has anybody out there got an example triage process utilising the call...
I thought there was one in the OOTB database.
View ArticleRe: Neutered down version of Agent
I think you got some ideas from this document:How to create and use a "provisioning agent" for end to end provisioning in LDMS 9.0 SP2 and earlier If, as Mark, mentioned don't include the Software...
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Kaspersky error with Office 2013 installed - The operating system is not...
HiWe are piloting Office365 (Outlook 2013 and Lync 2013), I'm finding that we get an error message pop up on screen when the weekly scheduled AV scan starts: Have tried various setting changes (mostly...
View ArticleRe: Kaspersky error with Office 2013 installed - The operating system is not...
I have the same issue with Office365, you must : - Settings > Scheduled Tasks > Full scan- Settings -> uncheck "parse email formats"- Scan scope -> uncheck "My email"- SaveThen export the...
View ArticleRe: Need Help with Custom Report using Scopes
I removed WHERE (A1.CLIENTCONFIGURATIONNAME LIKE N'%ASI-Client%' AND A2.SERVER = N'No' AND A3.DRIVELETTER = N'C')but the scope selection is ignored, I get all the systems in the Core.
View ArticleRe: Copy Process - Calculations not copying
Doesn't seem right that we have to vote on which bugs need to be fixed. If a major feature doesn't work, it should be fixed. They know people use copy rules or they would be removed. Even if just...
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Re: Copy Process - Calculations not copying
I could not agree more !! Even if there is a button labeled close which doesn't do anything if you click it, they will only fix it if enough people report it (just an eample) I agree that for some bugs...
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