Re: Error in Process Designer - Error saving current process: Cannot Insert...
I'm going to take a punt and guess that you're on version 7.7.1 and don't have the hotfix for problem 5904 applied. You can download it from here: Service Desk 7.7.1 Cumulative Hotfixes. ThanksStu
View ArticleRe: Migrate to a new server
This question was originally posted in the section of the website for our Service Desk product so I've moved this into the Management Suite section where hopefully someone will be able to assist.
View ArticleRe: Return the Currently Logged on User's Current Group Type to a window...
Hi Jason, The GetCurrentGroupName() function just gets the name of the group as a bit of text. To get the Group record itself so you can get to the GroupType attribute you need an extra step to look...
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Re: Method to provide multiple label description on hidden dynamic window...
Hi Andrew, Unfortunately there isn't any way to show/hide a standalone label dynamically. There is this ER which would be worth voting on regarding showing/hiding a full group box which I would hope...
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Re: Enable HTML Remote Control for "IT Help Desk"
I have these settings in the "Remote control settings" under the agent Settings RC.
View ArticleRe: package creator copies package from public owner stays as public
Hi Thomas,Thanks for your response! I thought I'd give the community a try before issuing a case with support. I'll use your suggestion!
View ArticleRe: While scanning a barcode via a bluetooth scanner, the emulator does not...
There are no options for this on the client emulator. The option is available in device specific client installs. Unfortunately we do not have a generic studio client which supports your Windows 8.1...
View ArticleRe: Enable HTML Remote Control for "IT Help Desk"
Joe,Mine is the same, except that I have "Run as administrator" unchecked. I might have to try adding some users on the Security Settings section - just seems odd that the other RC works fine without...
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Re: Suspend timeout for an MC75A via registry
There are a few different ways this can be accomplished. One of the easier ways, would be to use the enabler configuration package to set these registry keys for you.Within the enabler configuration...
View ArticleRe: Scan and Repair, Maintenance Windows, and Autofix.
The patch repair/install will automatically be scheduled to run during the next maintenance window.
View ArticleRe: Scan and Repair, Maintenance Windows, and Autofix.
OK. So a followup then... What's the best methodolgy for "releasing" new patches to be repaired for that night @ Thursday 10pm to 2am. Should I:a) Force a Scan and Repair task that day, after I have...
View ArticleRe: Access to document (DOC-11771)
I would recommend starting a new thread with your question.
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Integrated log on failed
End users are getting this error when trying to use integrated log on. But when looking at the privileges for end users System.EndUser is set to Read integrated log on works fine for the analysts.
View ArticleRe: 503 error
After further investigation this may be an issue with STS. from the core go to https://localhost/sts/issuetoken attach the sts.dll.log from the management suite/logs dir
View ArticleRe: Remediated Vulnerabilities Report
How to view parameter panel on report in LDMS 9.6
View ArticleRe: SAML Token SmartVUE
If you still have an issue raise a case and i can get on a webex with the TSE and fix STS
View ArticleRe: Updates not Downloading through Management Gateway
It actually required a support call. The issue was caused by our internal DNS not having an entry for our Management gateway in the internal zone. We use a .local zone and a .com zone and the entry for...
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Surface Pro 3 - PXE boot
Has anything successfully PXE booted their Surface Pro 3? Surface Pro 3 - all updatesOfficial MS Surface Ethernet adapterPXE Rep on same subnet (confirmed working with other computers) When I attempt,...
View ArticleRe: Updates not Downloading through Management Gateway
My front line guys know how to fix stuff =o) glad it got taken care of
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