Re: Install Provisioning Agent fails in 9.5 SP2
Any WSCONFIG32.xlg logs in C:\Windows\Temp?
View ArticleLDSD 7.6.2 & SQL 2014
We are planning an upgrade of our sql environment to 2014. Is anyone currently using LDSD 7.6.2 & SQL 2014 - any issues? We are planning to update to 7.7.x at some point but this sql install will...
View ArticleRe: Check first touch user
Unless the analyst updating the incident adds to a collection (assignment, note, resolution, etc) updates are not tracked in a way that is easy to access. Even if they do add to a collection it's...
View ArticleDoes LANDesk have any kind of log server management?
My sys admin is looking to have all of our logs from various systems redirected to a log server. Does LANDesk have any software modules to manage a centralized log server?
View ArticleRe: Odd Issue with Scheduled Calculation Backfill on Process Object / Attribute
As DMS indicated, create a query in which the expected results are shown(they should be blank, since no backfill has occurred). Then set your scheduled item to run that query along with using the...
View ArticleRe: How do I speed up my dashboards?
We have 6 gadgets. One is often blank (major incidents) but two are lists so they might take more. In general it's my main three that seem to take much longer to show up. "My incidents", "My Group...
View ArticleRe: Install Provisioning Agent fails in 9.5 SP2
As a matter of fact, YES! I keep forgetting that the logs are all over the place in 9.5 SP2, something I understand they've worked to correct in 9.6. Scrolling through it, the only CRITICALERROR that...
View ArticleRe: Calculation to check a Role
Thanks much for sharing! This is EXACTLY what I was looking for. I was able to use this as a Precondition in my change process to limit approval and rejects to members of the "SD Change Manager Role".
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Provisioning - change default commands for deployment tools
Currently we are using Ghost as our main deployment tool for the OS Deployment tasks in provisioning. The standard syntax that is added when selecting Symantec from the dropdown for Image Type...
View Articlebarcode scan error
Wavelink TE Version 7.3.135 on Honeywell Dolphin 7600 Some product barcodes do not scan correctly in the Wavelink Telnet session. For Example; We have a Product Code RN2944 for which we use Free 3 of...
View ArticleRe: ImageX on 9.5 vs 9.6
Hi there,If the feature is new to 9.6 and not present in the 9.5, it's very unlikely that this will be backported to the previous version, as an upgrade to 9.6 would be the easiest and most natural way...
View ArticleRe: Check first touch user
Thanks, I've been doing a makeshift query using the assignments although it takes quite some time to populate (sometimes even times out). Well I just thought somebody knows a better way than what I've...
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I was wondering if one could make the "Current assignment details" fields or...
this is the property of that field.
View ArticleRe: creating a self service incident window
Let's take this to be a good learning exercise then. The WebAccessAdmin.PDF is a must read. That tells you the mechanics of how to configure dashboards and gadgets, but you will need to set aside...
View ArticleRe: I was wondering if one could make the "Current assignment details" fields...
I think those are likely to be calculated attributes, so no you will not be able to do that.
View ArticleRe: Identifying First Touch Analyst
I don't think there is a history of updaters. There may be a way of processing the audit trail to achieve this, but that is probably quite complex. How about using an action so analysts grab the...
View ArticleRe: Configuring Fuse on Service Desk
Other than the fuse manual there are some words in the 773 whats new guide specifically about fuse that would be worth a look.
View ArticleRe: How can I Improve Survey Percentage?
That's not a bad percentage for the general population. Some ways to increase it... Let people know that if they make comments, actions will result. Sometimes people just get tired of surveys when...
View ArticleRe: LANDesk ServiceDesk 7.7.3 does not work when installed on Win 2008 R2...
Sounds like something to log with your local LANDESK support team
View ArticleRe: Query for Incidents with surveys?
If you have an object that is collecting your survey data, I'd write a query against Incident/<name of the survey object> That way you are only looking at incidents with a survey
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