Re: How to add more licenses
If this is a Service Desk license you should have gotten a .tpc file from LANDESK licensing. If you did, log into your Service Desk console as 'SA' and go to Administration --> License Maintenance....
View ArticleAdobe Acrobat XI Distribution Package
I created a distribution package for Adobe Acrobat but I don't know how to add the license key to the package
View ArticleLost SA credentials to Management Suite Database
Hello, We're in the process of configuring LD Service Desk and have successfully connected one our Management Suite servers. However, our subsidiary company also has a Management Suite server that we'd...
View ArticleRe: Local keyboard blocked after applying autofix for Win32.Trojan.Agent
We ran into this exact issue as well. The solution for us was: Disable Autofix for Win32.Trojan.AgentWindows System restore on the workstation A re-installation of any and all drivers did not fix the...
View ArticleRe: Lost SA credentials to Management Suite Database
You can try reset the SA password: SA login is the administrative login for the MSSQL.. To Change the MSSQL SA password you have to execute following commands from command prompt of your server: 1) Go...
View ArticleAD Integration, Supported Platform & Emulator for Telephony Integration
Hi All, I have some questions about Telephony Integration : If LANDesk is Integrated with AD and the user logout from LANDesk, is there any notification showed up when requestor calling for a new...
View ArticleRe: Adobe Acrobat XI Distribution Package
R.boules, You would need to use the functionality Adobe has setup to add the license key to activate the package using the setup.ini file or other methods. Here are some links regarding this....
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Re: AD Integration, Supported Platform & Emulator for Telephony Integration
1. No there isn't, but this isn't to do with Telephony Integration really is it?2. You'd need to get the list of supported telephony systems/platforms from your local support team. They have access to...
View ArticleRe: Copying over attachments from one process to another
In Service Desk 7.7.3 and earlier 'Value Type' on Attachment Attributes are not available on any automatic action.In 7.8 Value Type can be used on Attachment Attribute on an automatic Reminder in the...
View ArticleRe: How to add more licenses
Thanks Jamie. Here is one more question.I need to do this via web console or local administration window (setup installed locally)?If locally then the steps would remain same or it will change?We have...
View ArticleRe: How to add more licenses
Thanks Dan. Here is one more question.I need to do this via web console or local administration window (setup installed locally)?If locally then the steps would remain same or it will change?We have...
View ArticleRe: Can the Remote Control Viewer be used out-of-band
Hi dlezell,Indeed, someone having a console on his computer working from home can open RC Viewer from his LDMS Console and remotely connect to a machine which is in the Corporate Network. CSA allows...
View ArticleRe: How to add more licenses
You will currently do it from the local administration console. the one you install on your machine. In the future, I believe it will be available via the web console.
View ArticleGHOST glibc vulnerability for CSA
Is the Landesk CSA affected by the GHOST glibc vulnerability? When will a patch be released? GHOST: glibc vulnerability (CVE-2015-0235) - Red Hat Customer Portal
View ArticleLDMS missing "Computer"."Owner Email"
LDMS version 9.0.3.2Application runs on Windows 2008 R2 serverDatabase runs on MS SQL 2005 Why in ANY of my device inventory records do I NOT see the Primary Owner's email address? It's blank, null,...
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Issue with user dashboard
Hi, There is an issue with a user account (only one user). He is not able to access a query and getting the below error. For other users with same roles and groups do not have this issue. Error:There...
View ArticleRe: Copying over attachments from one process to another
Sounds neat. Does 7.8 allow you to copy the entire collection of attachments strung off the process or just attachment attributes on the main process object itself?
View ArticleRe: GHOST glibc vulnerability for CSA
See the following doc. LANDESK is working on it, it seems. https://community.landesk.com/support/docs/DOC-33961
View ArticleConsole Initialization Error: Exception has been thrown by the target of an...
It happened only on one PC.On that one PC, after I installed Management Suite Console (Version 9.6 Service Pack 1), I clicked the Management Console Icon to open it up but it error out saying "Console...
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Re: 9.6 console unbearably slow
the only processes that are taking a lot of resources are the w3wp & as I indicated, those have gone down a bit since installing SP1, but still seem a bit on the high side since prior versions....
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