Re: Changing String SubDataType to HTML
Hi, Yes unfortunately I must advise against this kind of change. This is a "system" attribute which means it is controlled by Service Desk You can tell which attributes are system ones as their...
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Re: How do I clone one ticket into many, so I don't have to manually create...
Hi, I've implemented this using 'dummy windows', copy rules and the 'Create Child Incident' action, e.g. Create an action called 'Clone Incident' associate it with a 'Dummy Window' - in my example,...
View ArticleRe: Changing String SubDataType to HTML
Thanks for you advise guys, I have restored the DB and now will use the second option to create a new Description filed.
View ArticleRe: Changing String SubDataType to HTML
Maybe someday it will get fixed. No reason for it to be like this.
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Strange gradient at edge of web portal
Hi Guys, We are about to go live but I have been asked to remove a gradient at the edge of our portal web page (see below). The odd thing is I have no idea where it came from! It shows up in all...
View ArticleRe: Provisioning extremely slow after 9.5 SP2 Upgrade
So after watching a machine provision, I realized something strange. Here's a generic timeline: 1:05PM - Provisioning says that Adobe Reader Software Distribution starts (but the log file we have it...
View ArticleRe: LANDesk 9.5 SP2 - HII and Server 2012 R2 Deployment
I have a ticket open with support as well. They haven't gotten back to me yet so I'll post here if they give me anything worthwhile.
View ArticleRe: Adding a "Reopened" Decision into a process
I'd go with just checking for existence in the collection. There is no "Reopened" attribute unless you create a custom one (just clarifying Goas original question), but "Reopen" objects exist as a...
View ArticleRe: Prefix a ticket Id with zeros
The below link should take you to that community article which provides the triggers and a bit of information around there use. http://community.landesk.com/support/docs/DOC-3601 Regards,Steve
View ArticleCan't view email in Outlook 2013
When a new Incident is opened it sends an email to the IT group. We are unable to open up the email in Outlook 2013. I can open it no problem in other versions of Outlook, but unfortunately my...
View ArticleRe: Windows Server Hardening
Yes, that would cover one line item.Here is what I have so far: LANDesk ImplementationSimple DescriptionVuln IDSeverityGroup TitleRule IDSTIG IDRule TitleAll IIS updates added to Scan group. Download...
View ArticleRe: Power setting changes
I would recommend updating to the latest version and patches. Tasks staying active has been an issue with tasks, and not just Power Policy tasks in the past. What is the version that you are on currently?
View ArticleRe: Possible to scan the trusted or learned list?
This is an interesting idea, and I believe we have discussed this internally at LANDesk. We have the "File Reputation" content, but it is admittedly incomplete. It would be nice to compare the files...
View ArticleAre there any issues/ramifications in renaming an existing support group
We want to rename a support group which has incident history associated with it. After renaming the group, will we be able to reference old incidents using the new name? Are there any other issues...
View ArticleRe: Can't view email in Outlook 2013
Thank you very much for your help. I made all the changes to the code and it resolved the problem. I am not exactly sure which fix took care of the problem but when i have more time to troubleshoot I...
View ArticleRe: 9.5 Antivirus messages
If you have not done so already, I would definitely recommend contacting LANDesk Support about this. Also, make sure you are using the latest version, service pack, and component patch. I know that...
View ArticleRe: Google Chrome update missing from repository?
Just as a follow up to this post. The definition was posted the same day this question was asked. GOOGLE_CHROMEv24.0.1312.52 was published on 01/14/2013.
View ArticleRe: How to repair a hotfix with an .msu file
MSU patches are processed using the Windows Update Stand-along Installer (wusa.exe) The Windows Update Stand-alone Installer uses the Windows Update Agent API to install update packages. Information...
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