Re: Is there a way to increase the size of the floating desktop icon?
Interesting, did not know about the balloon tips and those messages. I think you guys may need to update your help since I could not locate anything related to that functionality. This is good to know,...
View ArticleRe: 9.5 Agent install
Is the wscfg32.exe missing within the ldlogon Share? Can you post the log file of the advanced agent creation?
View ArticleRe: Is there a way to increase the size of the floating desktop icon?
Thanks, I've passed that feedback to our documentation team. As far as the time limit goes there's nothing we can do for 9.6 at this point, but we can add that suggested feature enhancement to our...
View ArticleRe: Is there a way to increase the size of the floating desktop icon?
That would be a question for Novar, I'm pretty much done with the whole ER process.
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Re: New jobs into Service Desk from email replicating
Another thing to look at is managing the inbox mailbox itself. We have found that LD can loop round when it gets too big, so some regular maintenance is recommended.
View ArticleRe: how to delete business object?
Make sure that the object is not currently in use anywhere and that the "Is Knowledgeable" is not set. I've seen it before where if the "Is Knowledgeable" is set to true, you cannot delete it.
View ArticleRe: Autofix patch seems to deploy continuously to the same machine
It's not "by design" - we normally try to autofix a # of times, but I would argue that you will want to look into *WHY* we're continuously trying to auto-fix me. Have a look at the client-side...
View ArticleRe: Cloud Appliance Downloading Issues
The download finally is successful, but takes a really long time
View ArticleRe: How to delete unprocessed items from clients globally?
I've run into the same issue.Depending on what AV version you are on, at one point in time you could script the removal of the file extension in the Quarantine folder .qar I believe(there's a few other...
View ArticleCan anyone send me UninstallWinClient.exe
Hi we used LanDesk years ago, the servers are long gone and the security team wants the LANdesk agent off the handful of XP machines we haven't been able to decommission. We were running v8.7 - I...
View ArticleFinding Scanner devices in Inventory
Does anyone know how to find or get Landesk to scan for Desktop scanners attached to a pc? We are wanting to find how many we might have in our environment and what brands/models.Thanks!Allyn
View ArticleRe: Unable to connect on landesk console.
run createlandeskrights.exe from the management suite folder
View ArticleRe: Service Desk Product Management Update : Legacy Browser Support
Hi Lara, No worries at all. I was able to get a hold of support for clarification on this issue while discussing a different issue. The documentation I was referring to is the Upgrade.pdf document...
View ArticleRe: Finding Scanner devices in Inventory
Hi you would need to use the LDSCNHLP.ini to extend the inventory scanner. You could write a script that interrogates the Scanner for its details and return them as a custom .dat file. How to extend...
View ArticleRe: What time did a specific computer complete a task?
You can right click the computer in the task and choose view log file for any date / time information. Or if running 9.5 right click the machine and choose 'inspect' Then in the LD Download part you...
View ArticleDowngrading to IE8 via Push
I work in a hospital and we have several older applications that will work in IE8 but break in IE9 or higher. I ran a query to determine which workstations need to be downgraded. I found the following...
View ArticleRe: Downgrading to IE8 via Push
You should try Internet Explorer 11, now it include an enterprise mode which emulate IE8. More info here : What is Enterprise Mode?
View ArticleSearch for all *.mdb files and report details
Hi folks, It's been a long time since I've posted here now that I am in a "set it and forget it" world. Now that I am at LDMS 9.5 SP2, I am a little foggy on how to search for and report on all *.mdb...
View ArticleRe: Search for all *.mdb files and report details
I apologize. I think I found my answer. https://community.landesk.com/support/docs/DOC-29508
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Re: Auto-closing tasks when change is rejected
Essentially, it is simply looking at the status of the change object. Your precondition would look at the Change status, all values equal "rejected" for example. A precondition does work a lot like a...
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