Re: Process ID not available at start of the process?
Maybe sending the process approver link article will help? Not the ticket ID exactly as you wanted, but if they're opening from smart phones this might help...maybe not, because they may not be...
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Re: How to set an attributes value to Null after being saved via a calculation?
You would like the collection to be on the Incident. apologies
View ArticleRe: Customization of Result Page for Knowledge Search
Ya, can't help the search results, their pretty bad. Even worse for documents. This only works on dashboards.
View ArticleRe: Is there a way to give an Analyst the ability to modify and delete...
Just adding the Template Designer does not give you the necessary rights to modify, create or delete.
View ArticleRe: Error: The underlying connection was closed: Could not establish trust...
Have you raised a case on this as of yet?
View ArticleRe: Updating Kaspersky licenses on client PC's
I need to know the steps to push the new license out to our end users. They're going on 4 months without a current license.
View ArticleTasks
Hi All: In my current configuration of LDSD, I have the ability to add tasks. However they do not have their own separate process. The tasks that we create currently do not carry any information from...
View ArticleRe: Patch System = Scan only = What then???
Thank you for suggestion. I have had read that article. Scan only - Will only report vulnerabilities, but not remediate any. What does that mean? It will scan that system and do nothing about it?...
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Separate system partition is missing with task make bootable
Hi everyone, i have a little problem with my provisionning, i can't make a system partition and i get the error : An operating system wasn't found. try disconnecting any drives that don't contain an...
View ArticleRe: Upgraded to 9.6 from 9.5SP2 - Now can't delete items from "Pending...
Just upgraded to 9.6 and I'm having this exact same issue.
View ArticleRe: We used to be able to remote to other computers via webdesk but it...
I know I cannot thank you all enough. Please accept my heartfelt gratitude for helping me.Sincerely,Ernesto
View ArticleRe: Patch System = Scan only = What then???
tarasula, Scan only means that it will scan the system for any vulnerabilities, virus definition updates, applications to block, etc (these are customizable so you can mix or match). It will then...
View ArticleRe: Error: The underlying connection was closed: Could not establish trust...
Not yet. i will open one today
View ArticleRe: Need to know how to setup a scheduled task to install downloaded patches
Brownman17, Are you needing help patching your computers? Explain a little more of what you are wanting to do. For patching, I have this old, but still mostly relevant document Patching 101 - A...
View ArticleRe: Cannot find in crystal reports a table that is in the configuration...
Hi DMS,Once again, you have helped me so greatly!!! I am so grateful and thankful. I included that cf_config_item table and linked the cf_guid to the same in the usr_workstation then used the cf_title...
View ArticleRe: Wavelink studio... app launching locally, not on RF Terminal.
It was my App. It was compiled wrong and just plain doesn't work with Wavelink. We've got it fixed now. Thanks!
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Re: Linux Inventory Scan hangs
It's very simple to disable on that client. Check this file out: /opt/landesk/etc/ldconfig.xml This is the configuration file that the inventory scanner uses to know what "component" scans to run, in...
View ArticleRe: Linux Inventory Scan hangs
There we have checked "Both device names and MAC addresses match" and "restore old device ids". What do we have to change if we do not want these duplicates? Regards,elkum
View ArticleRe: Upgraded to 9.6 from 9.5SP2 - Now can't delete items from "Pending...
Same issue here I can delete them from pending and unmanaged when i hit refresh they just pop back in.
View ArticleHow to query incidents where all assignments are the same group.
I am tying to query landesk though query and report desitner for all incidents that have not been assigned outside of a specific group. We have a service desk group and I want to list all incidents...
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