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Re: Return code 1619

May 30, 2018, 7:05 am
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I'm assuming this is from MSI?

 

Go look at the MSI logs, to find out what went wrong with it.

 

We're "just the messenger" in this case (we kick off the install, but since I'm assuming this is an MSI, MSIEXEC does the work ... fails at some point ... we snatch the return code & report it back).

 

You'll need to see what's going on with those boxes (and I'd recommend ensuing you've got MSI logging enabled via additional CMD-line switchse). MSI's "default logging" is somewhat "sub-optimal" politely put, so you may have more insight into what's going on with better logging options turned on.

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Re: Ivanti Service Desk Integrations

May 30, 2018, 7:52 am
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We have a calculated attribute which stores all the data we need to send out including the Process Guid, we then map this field in the webservice connector to the end point we are sending the data to.

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Re: User groups table

May 30, 2018, 7:52 am
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The user groups are in the lookup table. You can find the names of the groups but you cannot find the members names because that is encrypted within the users table.

 

select * from lookup where fieldname = 'MSPUSERGRPV'

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Re: Heat API Quick Start

May 30, 2018, 7:53 am
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Well I tried that and it does make a difference, but does not work.  It goes into some sort of loop and briefly displays the blank popup window once a second with the prompt for the json file.

 

The error in the json is:

 

{"Timestamp":new Date(1527688693683),"ErrorCode":"ConfigurationErrorsException","IsLogged":true,"IsUIReady":true,"InternalMessage":null,"LogEntryId":"3ab6d2c94338468bbfb5acdaef5b3854","Message":"Unhandled system exception. See exception details in the application log.","StackTrace":null,"ExceptionType":null}

 

There is nothing in the Windows Application Event Log and no recent entries in any of the .log files in the HEAT folders.

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Re: User groups table

May 30, 2018, 8:24 am
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Thanks for the answer Paul,I was searching for a table called 'groups','usergrps' or something like that.

I could not imagine that the user groups are stored there.

Regards.

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I would like to create a filter that shows me all the entries by a particular user. There should be less than 75 entries by GeorgeW, but when I apply a filter, I get nothing. For my filter, I'm using "userdef01" as field name, "equal to" as the operator,

May 30, 2018, 8:24 am
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I would like to create a filter that shows me all the entries by a particular user. There should be less than 75 entries by GeorgeW, but when I apply a filter, I get nothing.  For my filter, I'm using "userdef01" as field name, "equal to" as the operator, and "GeorgeW" as the value. What am I doing wrong?  And why would I have a total of 16 users?

 

 

 

 

I want to find all the entries where there was any sort of activity by George, like this:

 

Thanks!

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Re: Deployment template - stopping around the Agent install/update

May 30, 2018, 4:17 am
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Hi,

 

So I moved everything back and downloaded all the updates (didn't want to copy them just in case) and reset the agent settings to no avail.

 

I've read through the document Jeff but I can't see anything with regards to agent replication. As I understand it the deployment template pulls the agent from the core, unless you specify a self contained agent install which I'm not. If I'm wrong in that understanding please let me know.

 

I've managed to find some errors now in the provisioning log on the Core, although it doesn't particularly help me understand what's wrong. I found a post that was resolved with a comment stating "had the 2017 beta and that's resolved the issue" or similar.

 

VERBOSE ProvisioningWebService 30/05/2018 16:46:03 : SetActionStatus (historyTaskIdn 209, historyEntryIdn 5560, next 5561): state FAILED

VERBOSE PHistoryTask 30/05/2018 16:46:03 : StopProvisioningJob (LDTaskId 357, computerId 407, historyTaskIdn 209), state Failed

VERBOSE PHistoryTask 30/05/2018 16:46:03 : update the history task state

VERBOSE ProvisioningWebService 30/05/2018 16:46:04 : SetActionStatus (historyTaskIdn 209, historyEntryIdn 5560, next 5561): state FAILED

VERBOSE PHistoryEntry 30/05/2018 16:46:04 : Unable to write to database. Altering history task Idn 209 state is not allowed. Failed.

ERROR ProvisioningWebService 30/05/2018 16:46:04 : Unable to set the action status (historyTaskIdn 209, historyEntryIdn 5560, next 5561): History task is not in the running state.

 

Any other potential suggestions?

 

Thanks

Gary

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Re: Can I create a dashboard based on the logged in Xtraction user? And show only the "Assigned To" tickets for the logged in Xtraction user? Then I can create a generic dashboard that can be used by all users based on Xtraction login id., Can I create a

May 30, 2018, 8:57 am
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You can do this, although Xtraction does not use the current logged in user directly in the dashboards.  You will need to create a Variable in User Administration and assign the login ID value to the variable for each user.  You then use this variable in the filter for your dashboard.

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Re: User groups table

May 30, 2018, 8:59 am
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Along with many of the other idiosyncrasies in the GoldMine universe, some of this is a remnant of the dBase version of GoldMine, which is itself a product of the DOS version of GoldMine.

 

In GoldMine 4, only 70 user groups was supported. Once you reached 70 you had to use BR7 to hand repair the lookup table.

 

It was in GoldMine 5 that the number of user groups was increased from 70 to 1 million, and the current group storage convention in LOOKUP was devised, along with storing the group memberships of a given user in an encrypted field in the users table.

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Re: Ivanti Service Desk Integrations

May 30, 2018, 9:21 am
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Hi Darren.Bradshaw

 

thank you for your replay please I have missed the step that sends all the data we need how this is doable and after sending all the data in one attribute how can parse them?

what I did this step :

 

* made a new action on request module and put in it the attribute needed for the WS connection.

*  add this action in the process as automatic one.

* from the process the connection or send the data directly to web service this step is not done yet.??

 

 

 

Thanks in advance

 

Ziad

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Re: Using Marketplace Installer

May 30, 2018, 9:31 am
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Re: Using Marketplace Installer

May 30, 2018, 9:45 am
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That is a non Ivanti connector you should contact the Ivanti One partner to obtain the connector, there may be a chargeable add on.

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Use workflow to update object

May 30, 2018, 9:48 am
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Is it possible to use a request offering workflow to update a CI object?  If so, how do I go about this?

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Re: Heat API Quick Start

May 30, 2018, 9:51 am
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This error should appear in the appserver.frslog.  Note that this log file in recent versions will rollover once per minute and be consumed by the logging service and placed in the appropriate tenant DB's Logs table so you can see the log entries in the Logs workspace.

 

I'd suggest you replicate again and within that same minute timeframe (on the clock of the server your browser is pointed to) you open the appserver.frslog file.  The Log Entry ID from the contents of the json file (in your copy/ paste example above it is 3ab6d2c94338468bbfb5acdaef5b3854) should appear in that file.  That will single out the exact error log record for you.

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Flash Plugin Scan and Autoupdate with Landesk 2016

May 30, 2018, 9:54 am
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Hello! I hope everyone's having a good day [=

 

So, what the IT department here has been doing is getting the MSIs for the new Flash plugins when they're released, updating the distribution packages, creating a task, and deploying it to all systems.

 

I'm wondering if there's a way to set a task to continuously (Or maybe once per day or such) scan workstations to see if they're up to date, and update them if they aren't.

And also if there's a way for Landesk to fetch the latest Flash updates automatically.

 

I came from a work place that used PDQ and this process was possible through PDQ. So just wondering if it's possible here too.

 

Thanks in advance for any input!

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Re: Registry key profileList

May 31, 2018, 9:18 am
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Thank you for the info.

 

I  tried to do a test but  I found some obstacles :

1.- The  profilelist has some entries  and each entry has a different data in ProfileImagePath field that I need and every machine has different entries into the Profile list :

 

 

How it would be the key  in order to get those  data:

if I put "\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\ProfileList"  I only get below data :

 

 

But I want to get the data from "ProfileImagePath"  for each entry.

 

How can I do ?

 

Thank you for advance

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Re: Layout Buttons - Visible at certain Status

May 31, 2018, 9:18 am
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your syntax is slightly off on that one try this:

 

$(Status not in ("Logged",  "Active") && CurrentUserRole() not in ("ProblemManager"))

 

 

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Assign Tasks on Date Specified

May 31, 2018, 9:24 am
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Working on an outbound form that is heavily customized.

 

The request I have is that when HR puts in an effective date, can the system wait and send the task on that date?

We need to hold licenses for a specified time as well, so I am hoping to not trigger the task to reclaim until that date hits.

 

Does that make sense?

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Re: Registry key profileList

May 31, 2018, 9:26 am
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Is that key the same in all installs? the one ending in 2400?

If not it's my understanding you can do a foreach loop but unfortunately I do not know how to do that (without googling it), I'll leave that to the MASTERS.

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Re: Method not Found: Void

May 31, 2018, 9:28 am
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AJAgard I also found at the same time that it also prevented the web service listener from parsing the parameters correctly.

 

Both issues went away once that helper DLL was installed correctly.

 

Julian

MarXtar Ltd

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